NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Remote Management trouble
Hi, I want to set up my Orbi to be accessed and managed remotely. Is this possible? I am trying the Netgear genie desktop app for my PC, and it keeps failing, " NETGEAR Genie has stopped workin...
Try to set it up by logging into the Orbi's admin GUI at the IP address of the router.
Just tried to reinstall the software from this site:
https://www.netgear.com/home/discover/apps/genie.aspx
When I opened the software, same issue. I am all up to date with Windows 10 updates as of Nov 1, 2017.
Anyone out there have thoughts on why this is happening. Is the software useless?
- I guess what I wrote wasn’t clear. I meant you should use the Orbi GUI to setup remote access and management. I would forget about the Genie. I never use it myself.
OK - what is the "Orbi GUI" you are talking about. Is it a desktop app? I have the Orbi mobile app, and there is no remote management tool. Are you saying that I need to plug into the Orbi using an ethernet cable from my laptop and open something on the actual device in order to set up a way I can remotely access the Orbi. More specific information would be helpful.
Thanks!
Pflipper wrote:OK - what is the "Orbi GUI" you are talking about. Is it a desktop app? I have the Orbi mobile app, and there is no remote management tool. Are you saying that I need to plug into the Orbi using an ethernet cable from my laptop and open something on the actual device in order to set up a way I can remotely access the Orbi. More specific information would be helpful.
Thanks!
The Orbi GUI runs on the built in Orbi web server and can be accessed via a web browser.