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Forum Discussion

ranjuro's avatar
ranjuro
Aspirant
Apr 20, 2018

Orbi Reports Internet Down but It Works Fine

Weird thing.

 

My Orbi works fine, so does the satellite.  Internet is fast and always on.  BUT, when I launch the Orbi app on my iPhone, it claims that my system isn't setup.  Which is weird, because it is.  If I Dismiss, it shows me my Orbi, all systems go.  If I click New System Setup it finds the Orbi, then it tells me that there is no Internet connection.  Which is weird because there is and the Orbi is using it just fine.

 

This does not keep me from using the thing, but it's just annoying and I don't seem to be able to make it stop.  Nothing exotic in my setup.  DSL modem, DHCP, one Orbi satellite.  Why does the Orbi keep thinking it's not setup and has no internet access while it is setup and has perfectly good internet access?  Speed test works, everything works.  Irritating.

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Have you tried to reinstall the orbi app on your phone?

     

    DarrenM

    • ranjuro's avatar
      ranjuro
      Aspirant

      I have not.  I will try that and see if it helps.  Thanks!

  • If your Orbi is running in AP mode, this is normal - at least this is, how it's been for my Orbis from the start.