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Forum Discussion

Jarredd's avatar
Jarredd
Aspirant
Jun 17, 2019
Solved

Orbi Router Able to access cPanel for 1 of my website, but not the other

Hello!  I have a couple of websites being hosted through inmotionhosting.com and have WordPress installed on them. On one website I can access the cPanel just fine through the backend. The other web...
  • Talk2Mike's avatar
    Talk2Mike
    Jun 23, 2019

    I just noticed the modem you are using is a 4G LTE Modem. The default setting for this is router mode so unless you set the Orbi into AP mode you will have double NAT and the root of your problem. You can confirm this by connecting your PC directly to the modem (unplugging the Orbi).

     

    Log into the modem and set it for Bridge Mode.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 18, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

  • Jarredd's avatar
    Jarredd
    Aspirant
    Jun 22, 2019

    Hello!  

    Thank you so much.  My Orbi system is setup in router mode with one satellite.
    As stated in my original post for my Orbi setup,

    Router: RBR50 Orbi AC3000

    Router Firmware Version: V2.3.1.60

     

    The modem being used is also a Netgear.  Model: LB1120

    I want to confirm that this all works with other domains I own, it's just a problem with this one.

    I found out tonight that I can also not load webmail. I receive the same sort of errors, even on other ports.  I'm not sure if there is an issue with the router and the specific server, but this is a recent problem.  It doesn't make any sense that there is a problem with just the one domain.  Ugh!

    • Talk2Mike's avatar
      Talk2Mike
      Apprentice
      Jun 22, 2019

      What DNS servers are you using? If set to an ISP's servers I suggest you log into your Orbi and change it to another server, such as Google Public DNS (8.8.8.8 and 8.8.4.4), OpenDNS (208.67.222.222 and 208.67.220.220), Cloudflare (1.1.1.1 and 1.0.0.1), etc.

      • Jarredd's avatar
        Jarredd
        Aspirant
        Jun 22, 2019

        I was using the ISP's servers. I just changed to one of Google's, one of OpenDNS's, and one of Cloudflare's.
        I also used both DNS server addresses for each without mixing.
        It is still not working.  I can still only access cPanel from a specific address and the webmail in cPanel doesn't function; I receive the same error that the server is not responding. 
        This is totally baffling me, it makes no sense as to why it's only effecting one domain yet it's nothing on the host/domain's side.