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Forum Discussion
Jarredd
Jun 17, 2019Aspirant
Orbi Router Able to access cPanel for 1 of my website, but not the other
Hello! I have a couple of websites being hosted through inmotionhosting.com and have WordPress installed on them. On one website I can access the cPanel just fine through the backend. The other web...
- Jun 23, 2019
I just noticed the modem you are using is a 4G LTE Modem. The default setting for this is router mode so unless you set the Orbi into AP mode you will have double NAT and the root of your problem. You can confirm this by connecting your PC directly to the modem (unplugging the Orbi).
Log into the modem and set it for Bridge Mode.
Jarredd
Jun 22, 2019Aspirant
I was using the ISP's servers. I just changed to one of Google's, one of OpenDNS's, and one of Cloudflare's.
I also used both DNS server addresses for each without mixing.
It is still not working. I can still only access cPanel from a specific address and the webmail in cPanel doesn't function; I receive the same error that the server is not responding.
This is totally baffling me, it makes no sense as to why it's only effecting one domain yet it's nothing on the host/domain's side.
Talk2Mike
Jun 23, 2019Apprentice
I just noticed the modem you are using is a 4G LTE Modem. The default setting for this is router mode so unless you set the Orbi into AP mode you will have double NAT and the root of your problem. You can confirm this by connecting your PC directly to the modem (unplugging the Orbi).
Log into the modem and set it for Bridge Mode.
- JarreddJun 23, 2019Aspirant
Talk2Mike Thank you so much! That fixed the issue. It's odd that it would only effect one website/domain but none of the others. I've been running with the orbi since March, I had an Asus router I was using before that since December with this modem. This was the first time there had been any issues. I can understand the double NAT being an issue; it hadn't occurred to me though.
Thank you again, so much!