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Forum Discussion
Orbi Router Already Registered
I ordered a Orbi RBR50 from Amazon and when I went to set it up it asks me to register the router. When I enter the serial number it says it's already registered. Is there anything I can do so I ca...
This appears to be a "problem" with Amazon returns. They have no mechanism to "unregister" products.
What we usually recommend is sending a private message to one of the forum moderators, such as Blanca_O with the information.
(Click on the link)
We mortals have no direct connection with anyone at Netgear, but the moderators do.
Good Luck
CrimpOn wrote:
This appears to be a "problem" with Amazon returns.Not only - there is no hard "lock" between the effective Serial number. Users can almost "freeley" register any serial number on this non-sophisticated process:
Every human can do a typo, bad people might "steal" (from a retailers shelf) or simply guess serial numbers e.g. to gain support beyond of the complimentary technical support time. And I have not talked of script kiddies which might "register" and lock serial numbers...
This is what I get when I try to register it on the website. It appears that you can only register a serial once. I emailed the email listed twice and I have not recieved a response or even an acknowlegement that I sent them an email.
CelesteTheBest wrote:
This is what I get when I try to register it on the website.
Is that MyNetgear?
That is just one of several Netgear websites.
You never did say why you want to register the device.
