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Forum Discussion
Orbi Router Already Registered
I ordered a Orbi RBR50 from Amazon and when I went to set it up it asks me to register the router. When I enter the serial number it says it's already registered. Is there anything I can do so I ca...
CrimpOn wrote:
This appears to be a "problem" with Amazon returns.
Not only - there is no hard "lock" between the effective Serial number. Users can almost "freeley" register any serial number on this non-sophisticated process:
Every human can do a typo, bad people might "steal" (from a retailers shelf) or simply guess serial numbers e.g. to gain support beyond of the complimentary technical support time. And I have not talked of script kiddies which might "register" and lock serial numbers...
This is what I get when I try to register it on the website. It appears that you can only register a serial once. I emailed the email listed twice and I have not recieved a response or even an acknowlegement that I sent them an email.
CelesteTheBest wrote:
This is what I get when I try to register it on the website.
Is that MyNetgear?
That is just one of several Netgear websites.
You never did say why you want to register the device.
michaelkenward wrote:
You never did say why you want to register the device.Perhaps I read the first post incorrectly:
CelesteTheBest wrote:
I ordered a Orbi RBR50 from Amazon and when I went to set it up it asks me to register the router. When I enter the serial number it says it's already registered. Is there anything I can do so I can use this Router I bought?
My guess is that the Orbi "app" wants to set up a link in the Netgear "Cloud" between the serial number and a Netgear customer account. Those of us who purchased Orbi's before the app came out may not have experienced this situation. Or, I could be completely incorrect.
Who knows? That is why I asked what is going on. You should not have to use a serial number, or register, to set this thing up.
CrimpOnMy guess is that the Orbi "app" wants to set up a link in the Netgear "Cloud" between the serial number and a Netgear customer account. Those of us who purchased Orbi's before the app came out may not have experienced this situation. Or, I could be completely incorrect.
