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Forum Discussion
Orbi router bricked (RBR50)
So, after doing the 4th factory reset and manual firmware rollback to version 1.11.0.20, my router is apparently bricked.
This is the most consistent state that my Orbi router has ever been. The white light just blinks immediately on power on; factory reset (inserting a pin) has zero effect ; no network activity whatsover.
It's only marginally less useful than it was before.
12 Replies
Hello madbrain
You will need to contact support
Please contact NETGEAR Support at 1-888 NETGEAR (638 4327) if you have any questions.
http://www.netgear.com/support/contact.aspx
DarrenM
I have tried. No luck getting an RMA in 3 calls.
At 4am PT, I was put on hold for 45 mins, never got to anyone who could get me an RMA, only open a case (28816243).
I called again at 3:20pm PT, got disconnected after 10 mins on hold.
I'm on the third call now and being transferred again and on hold .
I keep getting told I was misrouted to the Netgear home department, when really all I did was enter 2 for RMA rather than 1 for support on the voice prompts.
It doesn't seem like 24 hour support is really there.
Hello madbrain
I sent you a PM
DarrenM
