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Forum Discussion
MickeH
Apr 23, 2020Aspirant
Orbi router cannot connect to internet
Hi there, I know this has been discussed in various post, but I have still not found a solution. My problem is this. After a power break yesterday I started up my orbi system again and the the orbi ...
- Apr 24, 2020
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
FURRYe38
Apr 23, 2020Guru - Experienced User
Select the manual setup instead of the wizard. There should be a selectable link to manually setup the RBR. This will skip the full wizard then get you to the home page.
MickeH
Apr 24, 2020Aspirant
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
- Retired_MemberApr 24, 2020
MickeH wrote:Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
MAC-addresses.....?? Aren't they uniquely assigned to a device by its manufacturer??
- MickeHApr 24, 2020Aspirant
Well, I am no IT-guy, but I guess you are right. The issue had to do with conflicting MAC-addresses for some reason, the router did not keep its IP-address. That was what I was told anyway, things should be fixed during next week. Maybe the story continues, who knows...
- FURRYe38Apr 24, 2020Guru - Experienced User
Glad its a ISP issue. Hopefully they will get it fixed soon for you.
MickeH wrote:Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.