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Riley-Mac's avatar
Riley-Mac
Follower
Jun 09, 2020

Orbi router connects to other devices. Will not connect to laptop.

Greetings...

 

I'm having difficulty with some connection issues with my Orbi router.  When I go to wifi on my laptop and attempt to install my Orbi network, it shows that I am connecting to the laptop, but not the internet.  If I go to a browser, I receive a message that " this is not safe to share info.", or something similar.  The Orbi connects well to all my other devices.  It is just with this laptop that I have problems.  For the first week or so, the Laptop connected fine.  Just started having problems today.  Any ideas on what I can do?

 

Thanks.

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 09, 2020

    Try a different browser on your laptop. 

    Be sure your browser caches are clear.

    Ensure wifi adapter drivers are up to date on the laptop. 

    Forget any current wifi profiles on the laptop, then re-connect the laptop to the Orbi WiFi. 

    If your other devices are working, this one laptop would need to be looked at. Something to contact the mfr of this laptop about. 

     

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 09, 2020
    Riley-Mac wrote:

    When I go to wifi on my laptop and attempt to install my Orbi network, it shows that I am connecting to the laptop, but not the internet.  If I go to a browser, I receive a message that " this is not safe to share info.", or something similar.

    Perhaps you could expand on the terminology.  "Install my Orbi network" could mean:

    • Connect the laptop to the Orbi WiFi (not the Orbi to the laptop), or
    • Open the Orbi web interface to change the configuration or perform setup.

    When you open a web browser and get the message

    • Which web browser is it? (on Mac or Windows?)
    • Which web site did you attempt to open?
    • Can you take a screen shot of the browser window and attach it (using the "Browser" button below)

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 10, 2020

    Others have told you where to start your troubleshooting, I just wanted to clear away one important issue. Your subject starts with a basic misunderstanding.

     

    "Orbi router connects to other devices. Will not connect to laptop."

     

    It is the other way round. Devices connect to the wifi from the Orbi. That is where to look for solutions, the laptop, not the Orbi.

     

    CrimpOn and FURRYe38 have offered good advice, I will just add that on thought is that you need to tell Windows that you are on a "private network".

     

    • Network and Internet settings
    • Network Status
    • Change Connection Properties
    • Network Profile
    • Private

     

    Some people think this is nonsense,  but it has worked for me. Even if I am wrong, it starts at the right end, the laptop. If it is a Windows PC, try running its network troubleshooter