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Forum Discussion

RQM's avatar
RQM
Aspirant
Aug 24, 2020

Orbi router doesn't connect

My Orbi RK50 worked fine for ten months. Yesterday I had to reset the Spectrum cable modem for a smart thermostat problem. After rebooting, the Orbi system would not work. The router's top ring just ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 24, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Can you use a wired PC and web browser to walk thru the RBRs setup wizard?

  • RQM's avatar
    RQM
    Aspirant
    Aug 24, 2020

    How do I check the firmware edition when I can't connect to the network?

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 24, 2020

      Can you use a wired PC connected to the RBR or a wireless PC or latop to connect to the RBRs default SSID name and PW? 

       

      There is a sticker under the RBR with default SSID name and PW info

      • RQM's avatar
        RQM
        Aspirant
        Aug 24, 2020
        I connected the ORBI router via Ethernet cable to a wireless Mac. Can’t get it to show up.