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Forum Discussion

fredricr1's avatar
fredricr1
Aspirant
May 23, 2020

Orbi Router Dropping Connection Daily

My network (RBR50 router, RBS50 Sat and RBS50Y outdoor sat) have been functioning flawlessly for over a year.  About a week ago the router started losing it's connection to the internet - showed the ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 30, 2020

If the system was working up until the modem was changed, I would check the following with the modem:

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 

snagsc's avatar
snagsc
Aspirant
Oct 30, 2020
After the new modem was installed it all worked for nearly 3 weeks, no problems at all. Then suddenly router stopped working 5 days ago. Netgear support had me make a change re MAC spoofing and that worked for less than 24 hours. Then everyday after for 4 days the router would stop working usually each morning and no amount of restarting, rebooting, resetting of the router or modem would work until after a couple hours it would all just start working. Only to stop working, repeat, the following day. Changed Ethernet cable yesterday and so far all is good so I’m keeping fingers crossed it was maybe that simple. Thanks!
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 30, 2020

    What FW version are you using currently on the Orbi system? 

    snagsc wrote:
    After the new modem was installed it all worked for nearly 3 weeks, no problems at all. Then suddenly router stopped working 5 days ago. Netgear support had me make a change re MAC spoofing and that worked for less than 24 hours. Then everyday after for 4 days the router would stop working usually each morning and no amount of restarting, rebooting, resetting of the router or modem would work until after a couple hours it would all just start working. Only to stop working, repeat, the following day. Changed Ethernet cable yesterday and so far all is good so I’m keeping fingers crossed it was maybe that simple. Thanks!