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mudpie's avatar
mudpie
Follower
Feb 01, 2017

Orbi router: I cannot update firmware because tabs are grayed out

My new Orbi is stuck in firmware V1.3.0.26

because both the 'Online Update' and 'Manual Update' tabs are greyed out.  Rebooting, power-disconnecting, yelling, and trying the same thing ten times:  none of those change the tabs to make them selectable.

 

This means I don't have the guest network feature, plus a couple of other glitches are happening that might be firmware-related issues.

 

Annoying....

 

Any ideas?

1 Reply

  • is the orbi in router mode or ap mode 

     

    try factory reset and redo setup and see what happens