NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Geebs21's avatar
Geebs21
Follower
Jan 23, 2020

Orbi router keeps going offline and rebooting

The orbi router keeps going offline and rebooting several times a day. I see this has happened before. I had no issues until the firmware was updated.

1 Reply

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 23, 2020

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Power OFF the ISP modem and RBR for 30 seconds, then power back on the ISP modem and let it sync then power ON the RBR. 


    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update?