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hawk2g's avatar
hawk2g
Tutor
Nov 25, 2020
Solved

Orbi Router LED stuck on magenta

I updated my firmware a few weeks ago and the LED on my Orbi router is stuck on magenta. When I go into the webui, the only error I see is internet not connected, which it is via Ethernet cable to th...
  • hawk2g's avatar
    hawk2g
    Nov 25, 2020

    After directly connecting to the router, nothing changed. I then removed the other network devices (NAS) that were attached to the router also and still no impact. I saw another thread where FURRYe38 helped someone else with the same problem but I've rebooted, resynced, reconfigured this Orbi router from factory a few times.

    In the end I rebooted the router with no settings changed and the forsaken magenta light is now gone. I have no idea what Orbi uses to determine if there is internet or not, but the only thing I changed on the router was switching to DNS over TLS (NextDNS) which by default is configured with "safety browsing" filters. I did disable them through the NextDNS website but maybe the router already cached whatever Orbi uses to know if internet is available or not.

     

    Silly me for assuming that if the Orbi can run a speed test via that app should mean it's getting internet just fine. In the end it came down to turn the router off and on cliche, although I'm certain a DNS filter was the cause which will help me sleep at night.

     

    Thanks to all spending their time to help and I hope this helps someone else in the future.