ORBI Router RBR20 work in Germany

---

JeffL85 wrote:

I recently moved to Germany and I am trying to get my ORBI RBR20 up an running and it is not connecting to the router.I have updated the firmware to no avail. Please help! Im a chasing a white rabbit or is it user error?

---

Netgear Orbi will function in Germany.  My first call would be to the Internet Service Company to ask, "Is there anything different about your service than xxxx that I had in the US?"  For example, they might be using PPPoE rather than DHCP.  They may require a user login, etc.

My guess is that probably you will need to set the Orbi up again.  i.e. perform a "Reset to Factory" and then configure it.

https://www.youtube.com/watch?v=cMw4ePACgc4 

It is pretty quick to confirm that the Orbi survived the trip.  Do a Factory Reset.  Plug in just the RBR20 router, not connected to anything.  After the router powers up and "does its thing", you should see the Orbi WiFi name (SSID) that is printed on the product label appear on any WiFi device and be able to connect to the Orbi using that SSID and the password printed on the label.  If this works, my advice is to use some device that has a web browser with a large enough screen to access the Orbi web interface.  (We Old Farts prefer a computer that can be connected with an ethernet cable, but a large screen tablet will work also.)