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Forum Discussion
ORBI Router RBR20
Interesting how my free support plan ran out on 1/27/20 and days later my HVAC system can no longer connect to the router. I've tried everything I can think of but the system will not accept the pass...
What modem are you connected to?
What firmware is on the orbi?
Have you tried changing the wireless channel the orbi's broadcasting on?
Does your ssid/password have any special characters in it? i've read/experienced issues with these and IoT devices. And sometimes they can crop up later as the IoT maker updates firmware.
Tried uninstalling the hvac app/device entirely and then redoing it?
Are any other devices having issues? Tough to confirm its a router issue if only 1 device is having issues. Have you tried setting up an old router or even hotspotting a phone to see if the hvac can connect to those?
Thank you for the response. I really wish they would make it easier to talk with someone from Netgear. I'm old school like that. Customer service isn't what it used to be I guess.
I'm a complete dunce with computer related items.
I have no idea on the first 3 questions.
No special characters are in psswd. I have yet to uninstall the HVAC device. It's a process that I will need the manual to help as a guide. Did one other time a couple of years ago so I should be able to do it again.
It's the only device having an issue connecting. I've trouble shot with Nexia who controls the device and the installer of the HVAC and they all claim it's an issue with the router. Uggh!