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Forum Discussion
ORBI Router RBR20
Interesting how my free support plan ran out on 1/27/20 and days later my HVAC system can no longer connect to the router. I've tried everything I can think of but the system will not accept the pass...
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
DLT_ST wrote:Interesting how my free support plan ran out on 1/27/20 and days later my HVAC system can no longer connect to the router. I've tried everything I can think of but the system will not accept the password. I've reset the psswd and still does not accept. Netgear wants to charge me for support? Coincidence?? Anyone have any advice?