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Forum Discussion
Orbi Router RBR40
I'm having problems hooking my new The Mirror exercise equipement up to my orbi system - Mirror has told me to call my internet provider to have them allow the router to give access to the Mirror but...
Are you getting any kind of messages? How are you trying to connect? Please provide as many details as possible.
- There is no error message it's just circling,
Well, they certainly do not make information easy to find. This page states the WiFi operating requirements:
https://mirror.kustomer.help/en_us/internet-requirements-B1uncOFYQ
My guess is that this may be one of those situations where the smartphone setup app is not terribly intelligent. (they obviously bought it from somebody - almost every company does).
It might help to try this technique: (it can be done with a single smartphone, but I like to have one device connected to the Orbi web interface separately from the smartphone running the device setup app)
- Access the Orbi web interface (http://orbilogin.net) using the admin credentials user "admin" and the Orbi router password (not the WiFi password) I do this on my computer, laptop, or tablet
- Navigate to the Advanced Tab, Advanced Settings, Wireless Settings
- Uncheck the box "Broadcast SSID on 5G Channel". Click "Apply"
This will cause the Orbi to restart the WiFi and may appear to take a looooong time.
This will not affect any devices which are currently attached to the Orbi at 5G. - On the smartphone settings, "forget" the Orbi WiFi
- Search for WiFi networks and select the Orbi WiFi
- Enter the WiF password and connect
- At this point, open the IoT device app and go through the steps to configure it
- After the device is connected, reverse the steps
Check the box "Broadcast SSID" and "Apply"
On the smartphone "Forget Orbi WiFi"
On the smartphone Search for the Orbi WiFi and connect.
- Access the Orbi web interface (http://orbilogin.net) using the admin credentials user "admin" and the Orbi router password (not the WiFi password) I do this on my computer, laptop, or tablet
