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rossmilstein's avatar
rossmilstein
Follower
Jul 01, 2022

ORBI ROUTER RBR50 works fine then loses connection after a few minutes

Any ideas? This was working fine, now I can't get consistent internet.

An Ethernet cable is connected to the yellow port labeled internet.

I had two satellites in two parts of the house connected to it. 

Now only one will work, and the app sees it, but doesn't complete the process after pushing the sync button.

 

I'm grateful for any ideas.

Thank you,

Ross

2 Replies

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  • ekhalil's avatar
    ekhalil
    Master
    Jul 01, 2022

    Can you temporarly get the satellite closer to the router, do the sync process then move the satellite back to where it should be?

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jul 01, 2022

    Hello rossmilstien,

    Welcome to the NETGEAR Community!

     

    I understand that one of your satellites is not syncing with your RBR50. Ensure that your RBR50 and RBS50s are on the latest released firmware.

    Then reboot your RBR50 then bring the RBS50 next to your RBR50 then complete the sync process as normal. 

     

    Please navigate to the link below for the latest released firmware for your Orbi Mesh System:

    https://www.netgear.com/support/product/RBK53.aspx#download

     

    Best,

    Kevin

    Community Team