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Mexidogs's avatar
Mexidogs
Follower
Dec 24, 2022

Orbi Router RBR50v2 - Cant log into Orbi.com and cant reset password

Hi all,

I need to try to reset the band of my router (please don't ask why, it's a long story) but I cant seem to log into my account via orbilogin.com.  I get directed to enter into the serial number of my router and then get sent to answer some security questions, 

I then get sent to a page to enter a new password and to chose 2 security questions, with their correct answers.  I hit "NEXT" but nothing happens.

Any suggestions?

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 24, 2022
    Mexidogs wrote:

    ....I cant seem to log into my account via orbilogin.com.  I get directed to enter into the serial number of my router and then get sent to answer some security questions, 

     

    If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

     

    Then you should be able to get into the browser graphical user interface (GUI) so that you can set up the device from scratch.