NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Campbellrn93
Apr 07, 2020Aspirant
Orbi router serial number error
Hello! I am trying to reset my orbi router to a gateway setting to reduce a Strict Nat type but I cannot login as the serial number appears to be an error.
FURRYe38
Apr 07, 2020Guru - Experienced User
Did you walk thru the setup wizard at 192.168.1.1 and setup the router there? You should have created a log in password for the admin account that is used to log into the RBRs web page. Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information.
The serial number is not used for the log in.
Campbellrn93
Apr 07, 2020Aspirant
I am attempting to recover my password and username using the serial number. Each time I try to use the serial number it does not accept it.
- FURRYe38Apr 07, 2020Guru - Experienced User
Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information.