NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BartCH
Jan 07, 2017Tutor
Orbi router solid magenta (not the satellite)
My Orbi router (not the satellite) stays solid magenta after rebooting. When I login to the router, every parameter looks OK. The router is in Access Point mode and has received an IP address from my...
Yawner
Jun 01, 2017Initiate
I am on the current version, in AP mode, have the solid magenta on the router. I cannot access the web UI. I have rebooted with no resolution.
redbaron101
Jun 02, 2017Aspirant
same issue here. in AP mode solid magenta; wifi works just fine and satellite not complaining, but web UI not available (over wifi). Reboot and magenta stays off but comes back after 5 mins or so. I checked for firmware last night when in router mode and web ui said it was on the latest (didnt make a note of firmware version and havent got access to web ui since i changed it to AP). Will try connecting to router via LAN cable to see if UI is still available.
Update: After several attempts switching the cable (from router to orbi router) between the orbi router lan and wan ports, switching the orbi router off for a min everytime, the orbi satellite finally doesnt have the constant magenta light. Mind you its only been half an hour, but so far so good for Wifi. The Web UI is still unavailable though. Next step for web UI is to try a laptop connected locally to the orbi router (via lan port).
- Michele31415Jun 13, 2017Star
I'm having the same problem as everyone else here. I bought this RBR50 on 4/6/17. On 5/26, I found the router sitting with a solid magenta ring and no Internet connection. I had to power-cycle it to restore operation. It was fine after that until today (6/13) when the same thing happened. This time fter restarting the Orbi, it stayed up for a minute and then went back to solid magenta, dropping its connection to the Ineternet. I had to power-cycle it two more times before I could finally keep it connected to the Internet (light off).
My ISP gives me a dynamic IP, so setting a static IP is not an option. I'm running firmware v. 1.10.1.2. I just checked for updates and it says no updates available. The Orbi is my only router and I don't have any satellites connected. This router replaced an old Netgear WPN824 that worked flawlessly for 13 years before its wireless radio died. I'm pretty unhappy to have my new router crash once a month and apparently from what I'm reading no solution forthcoming from Netgear. Is there any answer to this? Any help would be most appreciated.
- DarrenMJun 15, 2017Sr. NETGEAR Moderator
Hello Michele31415
Do you check your modems connection when this happens does it still have a internet connection?
DarrenM
- Michele31415Jun 15, 2017Star
Thanks for the reply. Yes, oddly enough, the lights on the cable modem are blinking in their usual pattern. So it is not the case that the router is solid magenta because my ISP is down. It's like the router is continuing to talk to the Internet but isn't passing any packets on to the PC's connected to the router. Bothe the wired and wireless connections report "no internet".