Orbi router solid magenta (not the satellite)

My Orbi router (not the satellite) stays solid magenta after rebooting. When I login to the router, every parameter looks OK. The router is in Access Point mode and has received an IP address from my...

Troubleshooting

Silent_Forest

Star

Jul 17, 2017

Hi PrezWRC

As I mentioned in my previous post, I had the exact same issue on firmware version 1.11. I am using the ORBI as an Access Point (AP). The solution that worked for me was to switch from having a fixed IP number for the ORBI to allowing it to acquire an IP through DHCP. The ORBI does NOT seem to like having a fixed IP assigned to it. The symptoms I had were a solid magenta light on the ORBI router (not the satellite) and no access to the web UI interface. Once I allowed the ORBI to use DHCP again these issues were solved.

In order to correct this issue, you need to adjust the settings on the main router for your home network that is doing the DHCP, NOT on the ORBI itself. (All of this is applicable when using the ORBI as an Access Point (AP) only.)

HTH

PrezWRC

Tutor

Jul 18, 2017

Hi HTH

Many thanks for providing the solution! Releasing the AP and Satellite from the fixed IP's I had assigned from the main router solved the issue. After rebooting the Orbi(s) the magenta light went away on the AP and access to the UI was available again.

Cheers

PrezWRC

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Orbi router solid magenta (not the satellite)