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Forum Discussion
MX348
Aug 20, 2019Aspirant
Orbi Router stops working after @ 3 hrs, Flashing Green Halo
Hi All, I purchased a used Orbi RBR50 Router from eBay. I installed it and a rsatellite and everthing was rock solid for the first 4 days. Now for whatever reason, everthing stops working after...
MX348
Aug 21, 2019Aspirant
Hello,
Thank you for the responce.
I have performed a full factory reset 3x now hoping that would solve the issue, however no luck.
I am using a TP-Link DOCSIS 3.0 Cable Modem model number TC-7610 with Comcast internet service.
I am using the orbi in router mode.
Additionally, I have downgraded the FW of both the Router and Satelite to version 2.2.1.212 and disabled auto upgrade via telnet on both devices.
Running 2.2.1.212 actual makes the issue happen faster like 30mins.
When the device quits, i can no longer even ping the router hardwired into it from my desktop system.
The halo is deffinatly green, and I have verified the magenta color when i remove the inter connection.
FURRYe38
Aug 21, 2019Guru - Experienced User
Sounds like your Orbi system is faulty and needs to be replaced. I recommend opening a support ticket and ask about an RMA:
https://www.netgear.com/mynetgear/registration/login.aspx
MX348 wrote:Hello,
Thank you for the responce.
I have performed a full factory reset 3x now hoping that would solve the issue, however no luck.
I am using a TP-Link DOCSIS 3.0 Cable Modem model number TC-7610 with Comcast internet service.
I am using the orbi in router mode.
Additionally, I have downgraded the FW of both the Router and Satelite to version 2.2.1.212 and disabled auto upgrade via telnet on both devices.
Running 2.2.1.212 actual makes the issue happen faster like 30mins.
When the device quits, i can no longer even ping the router hardwired into it from my desktop system.
The halo is deffinatly green, and I have verified the magenta color when i remove the inter connection.