Orbi router will not connect to Crow alarm system

First you have to think of it the right way round. The Orbi does not connect to your alarm system, as your subject puts it. So you start at the alarm end of the chain.

 

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Even though connected via cable, not wireless, it keeps coming up with the same error message - Error, couldn’t communicate with panel.  Please check panel is connected to the internet.

 

 

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What shows that error message? Something on the alarm system?

 

Have you asked the people who made the Crow alarm system?

 

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I have tried it with another router and no issue whatsoever, so it is definitely a problem with the Orbi.

 

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What firmware version do you have on the Orbi device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware.

 

That's probably here:

Orbi - NETGEAR Communities

1. what modem/gateway is the orbi connected to? 

2. what firmware is on the orbi and satellites?
3. You're hardwiring the alarm system into the orbi router or satellite? 

4. what actual model crow alarm system is it? 

5. Did you contact Crow since its actually the crow system that connects to the orbi and not the other way around?