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Forum Discussion
jpatl
Aug 29, 2020Aspirant
Orbi Router
We recently upgraded our modem. It is also in a different location. I follow the Orbi app instructions but when I get to the step where it instructs to connect to the Orbi Wifi, that Wifi system do...
CrimpOn
Aug 29, 2020Guru - Experienced User
jpatl wrote:We recently upgraded our modem. It is also in a different location. I follow the Orbi app instructions but when I get to the step where it instructs to connect to the Orbi Wifi, that Wifi system does not appear on my phone and the app says it does not recognize our new Wifi.
Was this Orbi working with the old modem?
Can you identify the brand/model of the old and new modems?
jpatl
Aug 29, 2020Aspirant
The old modem was ATT Arris BGW210. The router did work with this modem
The new modem is an ATT Smart Home Manager BGW320.