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Forum Discussion
Orbi running slow after replacing modem
We our having speed issues since our home was hit with a power surge. The modem was replaced by ISP and have confirmed through testing that the speed coming into the house is full speed (over 400mbps...
Logged into the Orbi web admin, check the statistics panel.
My guess is that you are connected to your internet modem at 100/full instead of 1000/full, limiting your speed < 100.
Need to either change the cable or get your internet provider to correct the modem.
Ok, thanks for your reply. I did check the statistics panel and found that for WAN and and LAN 1 it does show 100M/full, as you thought. LAN 2 shows 1000M/full. LAN 3 shows "link down".
Could you be more specific about which cable needs to be changed (from the modem to the Orbi?) and what it needs to be changed to? And if that doesn't correct it, what am I asking the internet provider to correct. I am trying to be more specific, as have already called them and they state they are showing full speed so there is nothing they can do with an "unowned" router. I am obviously not very tech savvy, thank you for your patience.
Atobro wrote:Ok, thanks for your reply. I did check the statistics panel and found that for WAN and and LAN 1 it does show 100M/full, as you thought. LAN 2 shows 1000M/full. LAN 3 shows "link down".
1) I apologize for the delay in responding, so many replies haha..
2) I was specifically referring to the cable between your internet modem and the WAN port of your Orbi (is this the same cable you were using prior to the new internet modem?). It should be a well branded / reviewed CAT 5e cable.
3) What do you have plugged into your LAN 2 port of your Orbi? It is showing 1000 correctly. Can also try using this cable between your internet modem and Orbi WAN port as a test.