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Forum Discussion
Orbi Satelite keeps renewing IP of ethernet connected devices
i have a RBR50 and RBS50. as of late, my satelite keeps re-assiging IPs - over and over again, at least thats what it looks like on the logs. as a result, the two devices that are connected thro...
tubphooj wrote:way above my head now i guess. theres screenshot of the logs i see. no "lan.pcap" file i can see. I downloaded wireshark but no idea what im looking at. is there a youtube tutorial you can share?
When I "Save" the debug file, I get a file called "debug-log.zip" in my Download folder (Windows). If I double click on the zip file, it shows LOTS of files. The one of interest is called "lan.pcap" (see attached image). Unfortunately, when people post "inline" images on this forum, the images do not show up until one of the moderators approves them. We can "Browse" and attach files of certain types (attached).
If Wireshark is installed, extract the lan.pcap file and double click on it, which should cause Wireshark to open it.
www.wireshark.org has some tutorials on how to run Wireshark.
CrimpOn, I have two IP cameras that are logging their DHCP request every 10 minutes. I installed Wireshark and captured their DHCP request. Picture is attached with MAC address information blocked out. Odd thing is it shows that the DHCP lease is for 86400 seconds (1 day) as it should be, but I am instead getting 600 seconds (10 minutes).
It looks to me like you are on the right track to solving this. Probably would be helpful to open the details on the actual request packet (the broadcast from 0.0.0.0 to 255.255.255.255). In that packet the camera should be saying, "Can I please have this IP address?".
I do not understand that immediately after receiving the DHCP ACK (sure, you can have this IP), the camera tries to ping the router (ICMP) and gets a destination unreachable. Probably prudent to verify that the Orbi is responding to ICMP requests.
It seems pretty clear to me that the camera is initiating this transaction every 10 minutes by broadcasting the DHCP request and the Orbi is responding the way it is supposed to.
All, just to throw my hat in to the mix.
Ground Floor
ISP - Virgin Media
ISP Router in Modem mode
Orbi RBR50 - Firmware v2.5.1.16
1st Floor
x2 Orbi Sattelites across two rooms.
1st Floor has devices wired to the Sattelites.
One device a Windows 10 PC, disconnect from the internet, even with the Ethernet and Wi-Fi network cards active.
Looking at the logs, I can see that upon disconnections, I have a DCHP renewal request logged for the active network card in the PC.
I have tried the following.
1. Firmware reset
2. Reserved IP addresses, from the DHCP pool.
Overall when the issue occurs I get a barrage of disruption until I reboot the Orbi router. Then after this I can go a few days and even a week without noticing the distruption.
The issue is made even worst now as I am working from home and Teams calls are being distrupted.
Is this issue on the Netgear radar as a bug to be fixed. I moved away from the Google Mesh Wi-Fi due to untold problems, including poor support. Hoping to see a different experience from Netgear.
If not then will return the setup to Amazon and move on to the next brand!
Thanks
UKAlanWebb wrote:Is this issue on the Netgear radar as a bug to be fixed. I moved away from the Google Mesh Wi-Fi due to untold problems, including poor support. Hoping to see a different experience from Netgear.
None of us on this "community forum" have information about what Netgear engineers are working on. Occasionally, I will see a post from someone indicating that a problem has been "escalated" and comments about those issues persisting for a long time. "Frequent disconnections" or "WiFi drops" appear to be a common issue.
If not then will return the setup to Amazon and move on to the next brand!
I have yet to find a common thread among these reports, and I cannot reproduce the problem, perhaps because I have "tinkered with" my environment. For example, I have IPv6 disabled on my desktop and the WiFi card disabled. One of my laptops has "everything on" and sometimes I have to reboot it when switching network connections.
Manually loading firmware 2.4.5.30 on the router seems to work for some people.
I would think that setting the Windows desktop to IPv4 only (no IPv6) with a static IP address and disabling the WiFi card would be pretty easy to try. Would be interesting to see if the Windows machine "loses internet" when set up that way.
I am pretty insistent that that the Orbi responding to DHCP renewals may be a symptom, but is not the cause. Orbi said, "here's an IP address you can use for 86,400 seconds" and then minutes later the device thinks, "woops. I've lost the network. I need to ask for a renewal on my DHCP lease." That's the problem.