Orbi Satellite - one computer has no internet, all others fine

Jethro_D
Aspirant
May 18, 2020
Firmware V2.3.5.30.

HP typically wireless to either RBR or RBS. However, as stated above, no internet connection when wireless to RBS.

HP connects just fine wired to either RBR (when RBS is on or off) and RBS.

Cheers,
Jethro
- FURRYe38
  Guru - Experienced User
  May 18, 2020
  What happens if you temporarily disable WPA security on the RBR and have the HP connect to the RBR or RBS?
  Re-enable WPA2 and AES after testing.
  How old is this laptop? New or old?
  
  Seems like a wifi adapter issue at the HP...
  - Jethro_D
    Aspirant
    May 18, 2020
    Same thing when I disable WPA2 and try connecting.
    
    HP is about 1-1.5 years old.
    
    I'm also beginning to suspect it's a laptop issue. I discovered something very odd. The laptop is typically docked in a docking station, with its lid closed, as I have a dual monitor setup. However, I noticed today while troubleshooting (out of the dock) that I wasn't having any issues whether I was connected to the RBR or RBS. So, back at my docking station, I verified that I was having the issue with the lid closed. Then, I cracked the lid open (just enough to turn on the laptop's display) and suddenly the internet began working as if I had unplugged the RBS. However, I didn't unplug the RBS - just opened the laptop's lid. I verified I was still connected to RBS through the Orbi app, and also ran a speed test and was achieving *much* higher speeds than typical in my office (due to being connected to the RBS and not the more distant RBR).
    
    I've never seen a laptop behave this different when the lid is closed vs. open... very curious.

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Orbi Satellite - one computer has no internet, all others fine