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Forum Discussion
Orbi satellite connection does not show up on iPhone Orbi app, but shows up as a connected device
Hi, I have 1 satellite conected to my router. It connects fine (solid blue light), and near it, I have full wifi signal so I know it is active. However, when I look at my Orbi App on my iPhone,...
It does the same for me. Orbi app needs work.
Netgear Genie app is better.
It appears even buggy in the Netgear Genie (orbilogin.com). In the Genie I see the 1 satellite connected, but when I go to the advanced section -> administration -> firmware, I do not see the satellite there and its firmware. I only see the router and its firmware.....Close to the router I get close to my max 200 Mbps speed (using OOKLA Speedtest), but currently at the satellite (with strong wifi signal), I am only getting about 60 Mbps.... I was getting about my max of 200 Mbps earlier today at the satellite... not sure why the big change now... seem not very consistent...
Check firmware on Orbi and satellite--they should be the same version. Update if necessary and factory reset the satellite. May need to sync after doing this. This fixes some minor issues.
Firmware 1.4.0.34 on both router and satellite.
Comcast 250 Mbps service
OOKLA speed test
Toshiba laptop (Win 10) at router:
(ping/up/down)
Test 1wireless: 19/232/12 (ping/up/down)
Test 2 wireless: 21/230/12
Test 3 wireless: 22/223/12
Test 1 wired to router: 22/96/12
Test 2 wired to router: 24/95/12
Test 3 wired to router: 18/95/12
iPhone 6 at router:
Test 1 wireless: 9/221/12 (ping/up/down)
Test 2 wireless: 10/237/12
Test 3 wireless: 11/236/12
Toshiba laptop (Win 10) at satellite:
Test 1 wireless: 24/79/12 (ping/up/down)
Test 2 wireless: 28/80/12
Test 3 wireless: 29/71/12
iPhone 6 at satellite:
Test 1 wireless: 15/81/12 (ping/up/down)
Test 2 wireless: 13/84/12
Test 3 wireless: 13/76/12
I tried to reboot the satellite to factory reset and re-sync, but get the same download speeds of about 80 Mbps. When I first set this system up, I was getting 250 Mbps at the satellite too.
Why am I only getting < 1/2 down load speed at the satellite?
I do see the satellite in the netgear genie s/w again in the firmware section.
At the satellite, I'm wondering if you are connected to the satellite or to the Orbi router. Have you checked your speeds at the satellite with the satellite off?
Also log into the satellite to see if your laptop and iPhone are lised as connected devices?
Also log into satellite to see what is attached, or try this:
Log into Orbi and and click on Attached Devices
Click on any device name to open Edit Device page
Click in device name box
Press the <enter> key on your computer (or Go on your iPad)