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Forum Discussion

ecarlson156's avatar
ecarlson156
Tutor
May 05, 2020

Orbi satellite connectivity issue

Please help me end my frustration.  I have had "ok" internet for the past 5 months I've had Orbi AC2200 system, however over the past month it has been brutal.  Devices lose connectivity all the time...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 06, 2020

Oh, my.  This is NOT what anyone needs right now (actually, ever).

Can you please describe the configuration?

  • AC2200 is not an actual "model number".  It is a measure of speed used for marketing.
  • What modem is the Orbi router connected to (brand and model number).
    This can affect how the Orbi works.
  • Is there a "pattern" to the problems? (daily? hourly? etc.)

Thanks

 

  • Beat1tle's avatar
    Beat1tle
    Aspirant
    May 06, 2020

    Press the sync button on the back of your Netgear Orbi Satellite which can help you Connect Orbi Wi-Fi with satellite LiteBlue.

    • ecarlson156's avatar
      ecarlson156
      Tutor
      May 06, 2020

      Thank you for suggesting pushing the sync button.  I went through the "sync process" a few times and it still cycles to Magenta with frequency.

    • Bruceman's avatar
      Bruceman
      Aspirant
      Jul 08, 2020
      Limited coverage Company says up 6000sq’ coverage.
      2 satellites are not recognized Used sync button useless
      Why can’t they dumb this down so a normal human can use this simple to st up product? Lol
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 08, 2020

        What FW version is loaded on the RBR and RBS? 

         

        Be sure the FW is updated on both RBR and RBS. Both have to be on the same version. 

         

        Review the installation guilde on how to install and connect the RBR and RBS. Kind of simple for most average users. 

        Bruceman wrote:
        Limited coverage Company says up 6000sq’ coverage.
        2 satellites are not recognized Used sync button useless
        Why can’t they dumb this down so a normal human can use this simple to st up product? Lol

         

  • ecarlson156's avatar
    ecarlson156
    Tutor
    May 06, 2020

    Thank you so much for trying to help.  

    Router RBR20

    Satellite 1 - RBW30

    Add on Satellite 2- RBS50Y  (I didn't need an outdoor unit, but it was the only satellite available for curbside pickup at Best Buy yesterday).

    I look forward to your suggestions.

     

    PS. - Quick additional question - if I select "LED On" from the settings, and it turns the light on - is it always white or will it change based on connectivity.  When I selected that option it stayed white.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 09, 2020
      ecarlson156 wrote:

      RBS50Y  (I didn't need an outdoor unit, but it was the only satellite available for curbside pickup at Best Buy yesterday).

      The RBS50Y signal strength should be easy to measure using any of the "WiFi analyzer" apps (at least on Android and Windows laptop).