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Forum Discussion
Orbi satellite connectivity issue
Please help me end my frustration. I have had "ok" internet for the past 5 months I've had Orbi AC2200 system, however over the past month it has been brutal. Devices lose connectivity all the time...
Has a factory reset and setup from scratch been performed since last update?
Please try a factory reset and setup from scratch with the RBR and RBS.
Is the satellites on the same FW version as the RBR?
The RBSY won't be.
ecarlson156 wrote:Please help me end my frustration. I have had "ok" internet for the past 5 months I've had Orbi AC2200 system, however over the past month it has been brutal. Devices lose connectivity all the time. I even had a technician to the house and he said the modem is brinigng signal in fine, the router is not delivering signal properly. To try and resolve the issue, i bought an Orbi AC3000 satellite. Out of the box, I performed a sync, it connected blue, and then 2 minutes later went magenta, and then 30 seconds later, blue. And then 2 minutes later, magenta. I believe this same issue is happening to my original satellite. PLEASE HELP! Netgear support only responds to tickets once per day and I waited on hold 90 minutes for support today (to inform me the orignal satellite I bought was not compatible.) My wifi situation is a nightmare and I've dumped $600 into trying to improve it! I am running firmware V2.5.1.16
No - I have not done a factory reset. When I do that - will I have to go into my "online Orbi Account" and delete the devices, and then re-add them?
No, just push the reset button in back for 15 seconds then release.