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Forum Discussion
Orbi satellite connectivity issue
Please help me end my frustration. I have had "ok" internet for the past 5 months I've had Orbi AC2200 system, however over the past month it has been brutal. Devices lose connectivity all the time...
Ok - here's the update. Thanks for the suggestion. I did a full factory reset last night and set up a new network. Both satellites are connected as well (reset them too). So the internet is better - actually perfect in one part of the house that is running off the router and original satellite. However in the part that geographically would be accessing the RBS50Y-200NAS - the service is slow with intermitten outages. On a mobile device it shows 4 bars of internet coverage, and the "Orbi Speed Test" shows "incredibly fast speeds" of 344 Mbs, however when I run a test from Optimum on the wireless in that part of the house, it shows 5 Mbs. I believe there is an issue with how the router is feeding this new satellite. Any suggestions?
Did you first disable the wifi radio on the mobile device then go near the RBSY and then re-enable the wifi radio on the mobile device to be sure it connects to the RBSY and not the far RBR or other RBS?
What is the distance between the RBSY and the RBR?
I did not disable the wifi and reconnect it. Just did that step and orbi test says 371 Mbps. "Speedtest App" says speed is 5.68 Mbps
Distance from RBSY to RBR is about 30 feet (and router is in basement and satellite is on 1st floor).
Basements are not recommended places for main wifi routers...
Adding on here - as I just reviewed the "network map" and it shows the router with a magent circle. Is that normal?
No, means there is a problem between the RBR and ISP modem possibly.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I appreciate all the attention here. Let me ask you something and I apologize as I will be using "laymans lingo". The reason the router is in the basement is because we have a "home network" where the cable comes in to the modem, and then the ethernet cable connects to the router, and from the router, goes to an "ethernet splitter" which then feeds into the "network control panel" and feeds several ethernet ports in various rooms around the house. Could I, feed the modem right into the splitter, and then move the router and connect to one of the ethernet ports in one of the rooms in the house?
