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Forum Discussion
margieho
Aug 27, 2018Aspirant
Orbi satellite disconnecting intermittently
I have been using the orbi set since Jun. Things went perfectly in the first few weeks until July the satellite started to disconnect either from the main router or internet intermittently. Sometimes ...
FURRYe38
Aug 30, 2018Guru - Experienced User
Let us know how it turns out.
margieho
Sep 13, 2018Aspirant
Here is the update - so I just got the satellite replaced from the authorized support center here last week. It wasn't any better than the old one, the local support suggested to change the router setting region to "America" (original default was Europe; I'm actually located in Hong Kong) - he said somehow this normally gives the best signal in Hong Kong. Seems he is right - it has been 2 days the disconnection problem not occuring (previously the disconenction happened at least 7-8 times a day so this is pretty obviously) - hopefully this will last and not just out of luck this week.
Thanks again to all who attempted to help!
- FURRYe38Sep 13, 2018Guru - Experienced User
Glad you got it figured out. Odd that regional settings impacts operation and performance.
Enjoy. :smileywink: