NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Satellite Drop Connection time to time
Hi, For some reason, my RBS50 Orbi Satellite dropped connection couple times a day. The synptoms are: 1. all the devices conntected to RBS50 Satellite dropped the connection (both Wireless a...
What happens if you configure this with the RBS?
+-----------+
| ISP |
+-----+-----+
|
WAN v
+-----+-----+LAN +------------+
| Router +------->+ Switch |
+-----------+ +--+-----+---+
|
+------+
|
WAN v
+------+------+ +------+------+
| RBR50 | LAN | RBS50 |
| AP mode |+----+| AP mode |
+-------------+ +-------------+ What is the Mfr and model# of the ethernet switch in the configuration?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Hey, many thanks for the reply:
I coudn't have the config you were proposing because there is no chance to have the cable to connect the router and satelitte.
My switch is Netgear GS108Ev3.
Beamforming, MIMO and WMM are all enabled.
Daisy Chain, Fast Roaming, IPv6 are disabled and it's 40Mhz only mode.
I have tried the factory reset. it doesn't help.
Temporarily take the RBS to the same room as the RBR and connect the RBS to the RBR directly with a LAN cable. Does the RBS connect and sync correctly?
Your swtich your using is a managed switch. Be sure to disable ALL IGMP protocols and Green ethernet features. Energy Efficient Ethernet (IEEE 802.3az) compliant.
The RBS needs a more directly connection to the RBR. Parallel isn't recommended. The RBS needs to have a directly connection from behind the RBR. WIth or with out a switch.
My RBS and RBR can always been connected and synced successfully.
and the IGMP snooping on the switch is off. anything else i missed? is there a way to check the log of the router to drill in to the details?
Ensure Green Ethernet features are disabled on the switch.
Try the direct connection to see if RBS still drops connection.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Factory reset the RBS and re-sync it.