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Forum Discussion
dctheobald
Jan 28, 2018Tutor
Orbi Satellite dropping connection to VOIP
I have the RBR50 router and 2 RBS50 satellites - each device is on a separate floor of my 3 story house. They are close enough in proximity with each other as they do not show issues in the Orbi con...
SBell
Jan 29, 2018Guide
Yes, it was Ethernet cabled to the router. I never would have expected it was the issue since it was hardwired, but after I finally broke down and called Ooma support, it was one of the first things they asked about so they obviously knew it was an issue. Probably just poor shielding of the electronics in the Ooma box.
I’m not saying that’s the case with yours, but it’s an easy thing to check and rule out. But the Orbi is such a mess, it’s probably something you’re going to spend weeks troubleshooting and never get an answer. I’m having tons of internet and network drop outs with my RBK50 and 2 Satellites. Some 2.4 GHz devices won’t connect at all, streaming drops, etc. etc. The amount of time I’ve wasted trying fix various issues with this thing is ridiculous. So far the Orbi has been nothing but problems. They should really either get their firmware sorted out finally, or offer people refunds. Sorry my advice turned into an anti Orbi rant!
dctheobald
Jan 30, 2018Tutor
I've played around with some of the WAN settings tonight to turn off SIP ALG to see if this helps....
- dctheobaldJan 30, 2018Tutor
After turning off SIP ALB (under WAN settings) and Backhaul Daisy Chain Topology (under Advanced Setup>Wireless settings) it seems the satellite isn't dropping my wired in VOIP, but the voice quality is still pretty choppy. Was hoping there was a QoS control settings but nothing seems to work in the hidden /QOS_main.htm page....