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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
If you could send me a private message with your name,email and phone number our support team can work with you on the drop connections you are having with the latest firmware.
DarrenM
I am having the same issue and have attempted just about everything at this point. Multiple resets, reinstalling firmware updates, moving the satellite, and changing settings. The base unit seems to always work and despite the satellites showing as connected they lose their internet connection or drop to speeds 10% of what they should be at random times.
Hello bcindric and sAik0
Can you send me a PM with your name, email and phone number our support team is looking to work with you on these issues.
DarrenM
- DarrenM,
did you receive my private message? Any progress on the issue so far?
Please let us al know the current status.
This will be my last try to keep ORBI from flying out of the window.
Rgds,
sAik0
If you are having disconnect issues with the latest firmware send me a PM.
DarrenM
What is everyone else getting with this magical PM that Netgear are sending? I'm sure the rest of us would love to know,
- Same issue of dropping signal here. Very frustrating.
DarrenM,
I am having identical issues with my RBR50/RBS50 - FW V1.12.0.18 dropping internet connection multiple times daily. If you can please let me know how to private message you, I would appreciate the personal contact and assistance with this issue, just as you have offered to some other members of the community.
Thank you and I look forward to hearing from you very soon about this!
I’ve had the same problem myself. My main Orbi that is connected to my router works fine and gives a reliable wireless signal. The satellite works fine sometimes for a few days and then for weeks on end it keeps on getting slower (almost no bandwidth) when I device gets near the satellite. The only way I’ve had to resolve it is to unplug and keep unplugged my satellite, which defeats the whole purpose of having a mesh system. When I unplug the satellite, the device immediately connects to the main Orbi and starts getting fast again. I’ve had this problem from the start and I phoned your support and was unsuccessfully ‘helped’ and then I was told that I ran out of support even though the product never worked reliably so for the last year or so I have just been dealing with it. I’m ready to buy a different brand.
- The first wave to be released are only for the RBR50 and RBS50, which is used in the RBK50 and RBK53 (Costco) kits.New beta FW avaialble. Get it while its hot of the press:https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1533584#M26234
ctaschukwrote:I’ve had the same problem myself. My main Orbi that is connected to my router works fine and gives a reliable wireless signal. The satellite works fine sometimes for a few days and then for weeks on end it keeps on getting slower (almost no bandwidth) when I device gets near the satellite. The only way I’ve had to resolve it is to unplug and keep unplugged my satellite, which defeats the whole purpose of having a mesh system. When I unplug the satellite, the device immediately connects to the main Orbi and starts getting fast again. I’ve had this problem from the start and I phoned your support and was unsuccessfully ‘helped’ and then I was told that I ran out of support even though the product never worked reliably so for the last year or so I have just been dealing with it. I’m ready to buy a different brand.
I am having the same connection dropping problem despite running the latest fw.
Removed your Info but I have it - DarrenM
Support provided instructed me to go to the Admin Page -> Advanced -> Advanced Setup -> Wireless Settings page and remove the check mark from the "Enable 20/40 MHz Coexistence" option.
They also wanted me to uncheck the following options, but they had already been unchecked.
- Enable Implicit BEAMFORMING
- Enable MU-MIMO
Attached is a before/after screen shot of that particular setting.
I'm testing that configuration now.
The problem in this discussion is exactly what I am experiencing - very easy to track as I have a Sonos system thoughout my house which drops out and requires a restart on the individual units. Signal is great and then drops drastically, not sure if it is "completely", but enough to cause numerous problems. Saw there was help and I really need it! Thanks! Bob
mrtelarc wrote:
The problem in this discussion is exactly what I am experiencing - very easy to track as I have a Sonos system thoughout my house which drops out and requires a restart on the individual units. Signal is great and then drops drastically, not sure if it is "completely", but enough to cause numerous problems. Saw there was help and I really need it! Thanks! Bob
How is your Sonos system configured, Standard or Boost mode? How many of your Sonos devices are wired to your LAN?
No devices are wired to LAN - all are connected wirelessly to router, and with Netgear Nighthawk I had no problems with connectivy, but I did with coverage. Orbi is great until the signal drops periodically and then I lose connectivity (which stops Sonos from playing). I had a bridge system on it for several years which as a pain. Orbi is great if it wouldn't have disconects/drop of signal.
I don't understand why the PM? We all are obviously having similer issues and come to the forum seeking mutual help. After already having multiple conversations with my ISP (Comcast) I realized for once it not their fualt! I have been singing praise for my Orbi over a year now, but I so frustrated looks like im gonna redeem my warrenty with Best Buy and go for a linksys velop or ANYTHING that will actually work.
Again, why the secrecy of information?
Khen, the PM is so you can privately provide your device serial number, details on your specific issue, and your personal contact information to NETGEAR so they can create a support ticket and be able to follow-up. You don't want to post your personal details on the Internet do you?
I can understand the personal information, however I have yet to see an actual solution to this problem. This thread has 6k+ views, how is this not a top priority for NETGEAR? My internet speed has gone from 100mbps to 2.5mbps, with most websites just timing out all together. I feel customers should not have to go through what has been suggested so far (Degrading firmware, Disabling updates via Telnet). Not what I expected from a premium 400$ router. It's too late for me as my family needs to have working internet and I'll be trading in my Orbi ASAP for another system, I do hope they can resolve this for their existing customers. I listed my Orbi model to let NETGEAR know what system is affecting me.
- My Orbi satellite keeps dropping Internet connection on my nest cameras .
What is the latest firmware update?
Guyfromunion wrote:
My Orbi satellite keeps dropping Internet connection on my nest cameras .
What is the latest firmware update?V2.1.1.16 is the latest/current firmware version. For the RBK50:
So this article brings to mind my first theory when I saw the office.k wifi signal when the ORbi went down - I dismissed it as being a result of the Orbi reboot rather than the cause of Orbi reboot but now - I may have been correct the first time!
My problem is the same as all others in this post. What i dont see is a resloution from Support? Can someone from Netgear support provide an update or status of resolution on what should be done with the Orbi system to fix it and reduced or elimiate dropped connections and loss of connectivity?
Thanks,
David
