Orbi satellite dropping connection

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dazzywazzy wrote:

What is everyone else getting with this magical PM that Netgear are sending? I'm sure the rest of us would love to know,

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They set up a time for a support rep to contact me.  So far, I'm not that hopeful that it will help resolve the issue (For one, the rep asked me to plug my laptop directly into my wall satellite (RBW30) which doesn't have ethernet ports), but I still went through the steps and am giving them a chance. 

They seem to be looking for hardware related issues with the router or satellites so that they could 'swap it out' if it's bad, rather than focusing on the fact that this appears (Based on the reports from this forum and my own observations) to be an issue with the firmware rather than the hardware.  If they keep trying to debug it and are only looking for bad hardware, we're not likely to solve the problem in my opinion unless the hardware is only defective when it's on a specific firmware version.

I'm not really looking forward to spending the next week or more debugging it with them, espically when their reps seem to lack the proper knowledge and don't give me hope that they are actually capable of solving the problem.  It also shouldn't be on us to spend our time and track down these issues, it's not like we're 'beta testers'.  That said, and for my purposes, the only reason I went with Orbi is because I have a gigabit internet connection and wanted high speeds to my main computers.  Since I've had these issues with Orbi, I ended up connecting my two main computers via ethernet (Luckily I have a built in ethernet connection in this area) so I can have full gigabit speeds, and am considering switching to some other mesh network system that might not be as fast for the less important devices, but is at least stable.  I've tried the Eero and really like the software, but it's a little scary just how much information about my network that their company has constant access to.  (They know everything).  Does anyone have any suggestions as to what might be the next closest thing to the Orbi, but without the big brother monitoring and with the stability that we all want/need?

I got tired of messing with it and waiting around for a fix.  It sounds like they're getting close, so hopefully it works out for those who want to stick it out.. I've decided that I've spent too much time already though.  That said; I've been using the Google Wifi for a week now.  Signal is rock solid, it's plenty fast (Not quite as fast as Orbi.. 300mbps for Google, instead of 800mbps for Orbi.  Devices that need my full gigabit internet speeds are wired in since neither gave me the full potential anyways), and the software is well polished and easy to use.  I no longer have mobile devices saying that I'm connected to Wifi but have no internet.  I no longer have satellites connecting and disconnecting.  My Google Home devices no longer stop working requiring a restart and my streaming devices no longer get pixelated.  

I really do hope that the new firmware fixes things for Orbi though.  The system is nice when it works and I'd like to pass it along to a friend and neighbor, but won't be doing that if it would just cause them headaches. 

Darren,

Have PM's you my email and name to try the new beta to stop the disconnects. Would be grateful if you could pass to whoever emails out the links to the beta firmware downloads. My units are constantly dropping all connections and then im having to wait until they reconnect