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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
dazzywazzy wrote:What is everyone else getting with this magical PM that Netgear are sending? I'm sure the rest of us would love to know,
They set up a time for a support rep to contact me. So far, I'm not that hopeful that it will help resolve the issue (For one, the rep asked me to plug my laptop directly into my wall satellite (RBW30) which doesn't have ethernet ports), but I still went through the steps and am giving them a chance.
They seem to be looking for hardware related issues with the router or satellites so that they could 'swap it out' if it's bad, rather than focusing on the fact that this appears (Based on the reports from this forum and my own observations) to be an issue with the firmware rather than the hardware. If they keep trying to debug it and are only looking for bad hardware, we're not likely to solve the problem in my opinion unless the hardware is only defective when it's on a specific firmware version.
I'm not really looking forward to spending the next week or more debugging it with them, espically when their reps seem to lack the proper knowledge and don't give me hope that they are actually capable of solving the problem. It also shouldn't be on us to spend our time and track down these issues, it's not like we're 'beta testers'. That said, and for my purposes, the only reason I went with Orbi is because I have a gigabit internet connection and wanted high speeds to my main computers. Since I've had these issues with Orbi, I ended up connecting my two main computers via ethernet (Luckily I have a built in ethernet connection in this area) so I can have full gigabit speeds, and am considering switching to some other mesh network system that might not be as fast for the less important devices, but is at least stable. I've tried the Eero and really like the software, but it's a little scary just how much information about my network that their company has constant access to. (They know everything). Does anyone have any suggestions as to what might be the next closest thing to the Orbi, but without the big brother monitoring and with the stability that we all want/need?
That's odd. I (or rather my dad) was just told to download a beta update in an email. They didn't tell us anything else, just that the issue "may be" resolved with the beta software. We're now waiting for an email from them with the beta files, but till then we're stuck with the frequent disconnects. I'm having real questions as to the reliability of their customer support, because we're basically being put into a beta testing program. The worst part? They had my dad sign a document that basically says any damage done by the beta program is not the company's responsibility. Really?! We get a faulty product, and now the company puts us into a beta testing program instead of solving the issue (or even at least telling us WHAT the issue is)?? Well let's just see if the beta software fixes it.
I have been having the same problem. On Sunday morning the satellite disconnected at least 10 times, usually not keeping the connection for more than five minutes. At noon I disabled both Guest Netwoks, and I didn't get any more disconnects. It was still stable this morning. I will check when I get home from work and see if it remains that way. Anyone else try this?
Firmware version: V1.12.0.18
I too am experiencing frequent disconnects for the satellite unit since the upgrade to this firmware version. Moving the satellite unit around did not seem to help. Are there additional troubleshooting steps to perform?
I have the following Orbi devices installed in my home:
- RBR50
- RBS50
- RBW30
And the RBW30 regularly becomes disconnected from my network and it is physically closer to the RBR50 than the RBS50.
The RBR50 and RBS50 devices are running firmware version 1.12.0.18. The RBW30 is running the latest firmware available - 1.12.0.4.
I am NOT running any guest networks on my routers.