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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I am having identical issues with my RBR50/RBS50 - FW V1.12.0.18 dropping internet connection multiple times daily
8649055780 my name is long i need help
8649055780 my name is long i need help
I got tired of messing with it and waiting around for a fix. It sounds like they're getting close, so hopefully it works out for those who want to stick it out.. I've decided that I've spent too much time already though. That said; I've been using the Google Wifi for a week now. Signal is rock solid, it's plenty fast (Not quite as fast as Orbi.. 300mbps for Google, instead of 800mbps for Orbi. Devices that need my full gigabit internet speeds are wired in since neither gave me the full potential anyways), and the software is well polished and easy to use. I no longer have mobile devices saying that I'm connected to Wifi but have no internet. I no longer have satellites connecting and disconnecting. My Google Home devices no longer stop working requiring a restart and my streaming devices no longer get pixelated.
I really do hope that the new firmware fixes things for Orbi though. The system is nice when it works and I'd like to pass it along to a friend and neighbor, but won't be doing that if it would just cause them headaches.
I got rid of the ORBI and bough the Zyxel Multy X Wifi-Mesh. 50000% better than the orbi or any other Wifi Mesh out there. Takes seconds to setup. Never reset it in 2 weeks. Full throughput speeds. Simple App. Excellent functionality!
https://www.zyxel.com/in/en/products_services/AC3000-Tri-Band-WiFi-System-Multy-X/explore-multy
- I purchased two Orbi systems and had countless problems. Thankfully, I was able to return them to Amazon without penalty. The Zyxel Multy X that replaced Netgear’s offering has worked like a dream since last December - 30+ devices connected and it hasn’t missed a beat. Functionality is limited in the present firmware release, but at least it works as it should, unlike the two Orbis I had the misfortune to own.
These were my suggestions for improvements on the Multy X to make it the Alpha Wireless Mesh system:
Have a look.
About once a day there is an outage between the Orbi system and connected devices, particularly noticeable with iPhone 7.
This has gone on for months.
It appears that the devices are connected to the SSID for the Orbi, and there are no error messages, and no indication of any issue.
However, when trying to use any web service there is no response at all.
Reboot the individual device -- no change.
Drop the SSID and add it back -- no change.
Resync the tower and satellites -- sometimes works, mostly not.
Reboot the tower and satellites -- back online.- Latest firmware is loaded on the Orbi devices. (2.1.2.18)
- The channel being used is unique from other SSID's in the area.
- Replaced the ethernet cable connecting Orbi to the Ubee modem (Spectrum / Time Warner cable -- 300mbs service)
- The Ubee modem has updated firmware.
I am at loss now for "next steps" to troubleshoot further.
I have been experiencing the same thing, as satellites drop their connection frequently as well as the router just nose diving at a minimum of once per day.
Modem upgraded to Netgear CM1000 DOCsis 3.1 in hopes to provide compatibility.
All ORBIs running latest firmware
If I restart the Router (RBR50) the system will be fine for a while, but eventually will eventually crap out again. Extremely frustrating as I purchased this system to provide consistent coverage through the house, and it is worse than it was before.
Attaching WiFi explorer graph of the drops. Every single signal (2.4 and 5 GHz) on the router and 3 satelites has dropped in the last 30 minutes.
I have been dealing with resets for almost a year now. Worst product I have ever bought. They say you get what you pay for.... What a Lie! Spent $500 on the router and 2 satellites. I could understand if they were "actively" working to fix these NUMEROUS issues, be actively responding to issues.
So, so very frustrating. Beyond words at this point.
I'm done with Netgear -- last straw today.
Products don't work right and can't get support and they don't seem to care.
This problem has persisted for over a year it would appear and is not resolved with Firmware V2.1.4.16
There is nothing about this that is reassuring or acceptable - Netgear appears to be ignoring the issue and hoping it will go away.
The smattering of "DM me" messages is also troubling
Why is there a DM exchange in solving issues
I concur with everyone assessment of the Orbi support who are incapable of understanding this problem or accepting it
The wait times (90 minutes of hold time) unacceptable and no solutions except wait for it to "work itself out"
This is an ongoing random occurring and frequently occurring disconnect of wifi AND hard-wired connections
I have the "business" = Expensive version and it suffers exactly the same issues and the support is awful -- there is no business support number, you have to call the main number to spend 20 minutes explaining to the tech to then be transferred to second-tier business support (if you are lucky a to actually get connected and not find the call disconnected in the transfer)
No direct number and no means of direct communication
If you are unlucky to be reading this owning one of these devices I suggest you make your voice heard in the public domain - Facebook, twitter etc
If you are lucky enough to be contemplating these devices - don't
A year - no solutions and no acceptance fo the problem
