NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bluefish10
Aug 02, 2017Guide
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Davenich
Sep 17, 2017Aspirant
Like many others who have posted here, my satellite will not stay connected to the router as a satellite device. When I look at the "Connected Devices" list on the "Attached Devices" router page, the satellite shows as a connected device with connection type "unknown" versus as a connected satellite. When I log into the satellite IP itself, the graphic on the Status page shows the satellite receiving a signal from the router, but it shows "Disabled" on both the 2.4 and 5GHz signals broadcasting from the satellite. Also like many others, I have factory reset both the router and the satellite, tried using the sync button to re-establish the connection (never works), and manually loaded the latest firmware on both devices (V1.12.0.18). The factory reset on the satellite will make it show as a "Connected Satellite" on the router's "Attached Devices" page, but it's only a matter of time (sometimes a few hours, sometimes a few days) before it falls back down to the "Connected Device" and stops broadcasting a wireless signal. I always get a Blue ring on the satellite when it connects, indicating a strong signal from the router. I appreciate any help to solve this problem.