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Forum Discussion

bluefish10's avatar
bluefish10
Guide
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Troubleshooting
OrbiWan's avatar
OrbiWan
Guide
Oct 07, 2017

I have everything disabled, included uPnP.

 

Can you tell me if your clients in the same room of the satellites are connecting to it or is it connected to the router?

isp's avatar
isp
Tutor
Oct 07, 2017
OrbiWan wrote:

Can you tell me if your clients in the same room of the satellites are connecting to it or is it connected to the router?

Yes, my clients tend to connect to the closest satellite. (Verified using Android app "WiFi Analyzer".)

 

I also have computers connected to each satellite by Ethernet cable. This made the intermittent connection drop I described above very easy to detect.

  • OrbiWan's avatar
    OrbiWan
    Guide
    Oct 07, 2017

    Try looking in the orbi set up page under "attached devices". 

  • isp's avatar
    isp
    Tutor
    Oct 07, 2017
    OrbiWan wrote:

    Try looking in the orbi set up page under "attached devices". 

    Same results: wired devices shown as connected to the satellites they're wired to (as expected!), and various wireless devices are each connected to the current nearest satellite.

  • OrbiWan's avatar
    OrbiWan
    Guide
    Oct 07, 2017

    So you don't have a lemon then. Well I'm pretty techy when it comes to setting this stuff up and I've tried everything to factory resets to turning on each satellite sequentially. I get blue strong signal and satellites in line of sight with less than 50 feet from each other. I'm going to hang on for 1 more week and if no firmware updates fix this simple problem, it's going back to the shop. Thanks for the input everyone.