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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Darren -
I had the same issue as others noted; one of my RBS50 satellites wouldn't show up in the admin interface. Tried rebooting, tried factory reset, nothing worked. In my specific case, I could plug a laptop or printer into the ethernet port of the satellite and everything seemed to work; I would get IP address, and I could get internet, send/receive pings, etc. But I couldn't see the satellite from my admin console on the main unit and I couldn't determine IP address to login to satellite... What worked for me:
1) Get into debug mode: 192.168.1.1/debug/htm
2) enable SOAP commands between satellites
3) run script
4) save files to local machine
5) Open Wireless log - (I'm pretty sure this is the name, but can't remember - don't have the files on this PC). You may have to look for the file that seems like it has the correct info.
6) look through log text for your missing satellites' MAC addresss - P.O.E - find main router and other satellite MAC from admin console or on back of Orbi.
7) get IP address from the logs
8) login to missing satellite using IP found in step 7
9) I had to update firmware on my "missing" satellite. I'm not sure if the factory reboot caused the firmware to revert to an old version or if something else caused it. But after I updated the firmware, the missing satellite rebooted and voila', it showed up in the admin console. I've also now been able to use ReadyShare for a shared printer... So far so good.
This worked for me, but it may not work for others. Regardlss, Netgear should share this information with the user community. I'm not all that tech saavy, but was able to do the things above to solve my own problem. I'm sure most others in the forums would gladly do the same...
ZKChoi Issuing the command "arp -a" from a command window in Windows, Linux, or MacOS will produce a list of known IPs and MAC addresses. When I do this, I can see the IPs of my Orbi router and satellite. Perhaps this would be an easier approach to find the IP address of the satellite, assuming it works when this problem is present. One would need to get the MAC addresses from the labels on the Orbis.
Does anyone know how to reboot a non-responsive satellite from the Orbi web page? Would it even work? One of my satellites is in a location in my house that is inconvenient, but like always, everything connected to that satellite is not getting an internet connection.
HockeyStick wrote:
Does anyone know how to reboot a non-responsive satellite from the Orbi web page? Would it even work? One of my satellites is in a location in my house that is inconvenient, but like always, everything connected to that satellite is not getting an internet connection.
You can log into the satellite via telnet and issue a "reboot" command. You have to enable telnet via the GUI first. None of that will work if you cannot access the satellite via the LAN, of course.
It sounds like your satellite might be too far from your router and you need to move them closer together to get a reliable backhaul link.