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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
After reading so many horror stories, I don’t believe I am ready to try out the system for long. It seems hit and miss scenario for so many users for such anpricey system. I don’t want to miss 90 days return window. Going back to Costco.
- It’s not interference. There is a problem with the Orbi’s so take them back ASAP. Netgear reads these threads and if they had a solution they would chime in, but they can’ because they don’t know. I went to the X10 and four of the new X8000 they released and I have not had one drop since installed it 3 weeks ago. Everything is in the same exact spot as the orbis.
ORBI SUCKS!
jameswalkertx wrote:
It’s not interference. There is a problem with the Orbi’s so take them back ASAP. Netgear reads these threads and if they had a solution they would chime in, but they can’ because they don’t know. I went to the X10 and four of the new X8000 they released and I have not had one drop since installed it 3 weeks ago. Everything is in the same exact spot as the orbis.
ORBI SUCKS!While it probably isn't interference, I don't believe it's a hardware fault. For many, it had been perfect for months, but beginning with 1.10.x they lost control of stability. They have to go back to a previous release, disregard all changes made since that period, and start from a stable place.
You're correct, they'd chime in if they believed they had a clue, but they don't.
Raka1212 wrote:
.....I don’t want to miss 90 days return window. Going back to Costco.The 90 day return policy is inapplicable to this item. I know two people who have returned two different routers to Costco well beyond the window period (one of them returned the router after he had owned it for around a year and a half).
I bought my Orbi system from Costco and saved the box. In the event I ever have persistent issues with it, I will be packing it up and returning it to Costco and I don't care if that's a couple of months from now or a couple of years.That is correct, the orbi system is not subject to the 90-day window return at Costco. I had my orbi system for well over 6 months and went to return it when it started having issues.
Anyone with any early thoughts on the new 2.1 firmware. Does it help cure the dropouts?
MrX911 wrote:Anyone with any early thoughts on the new 2.1 firmware. Does it help cure the dropouts?
No changes. Devices that dropped out before continue to do so.
Ok...just spent an hour on the phone to netgear support about the Orbi.
Note that I have one router and one satellite.
1. Turn off daisy chaining.
2. Turn on mumimo and beam forming
3. Set 2.4 channel to 11, and 5ghz channel to 48
4. Reboot router and satellite to check above changes are correctly applied
5. Reset network settings in all attached iPads, and login to Orbi network.
this seems to have everything covered at the moment, at least for the mobile devices. I had to renew lease on my iMac.
ill see how long this lasts.
Les than 24 hours later, and I am still reconnecting to Orbi network by iPads already reset, and iPhone unable to connect at all. I’m tooling up to call support again...comfy chair, drink, nibbles, good book and a couple of hours to spare.....
