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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I have the Costco RBK53 3-pack. Same issue as everyone else here, and had already upgraded to FW 1.12.0.18. . I called Netgear, and they had me switch the 2.4Ghz from Auto to Channel 3, and the 5Ghz to channel 44. The tech also had me change CTS/RTS Threshold in both sections to 2147. Also, the Netgear tech had me check, "Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices" and "Enable MU-MIMO." She told me if that did not solve the frequent wifi dropping from the satellites, that they would want to replace the item. She said she has worked at Netgear for 3 years, and this is one of the few complaints she has ever had about this. I doubt it.
I am bringing it all back to Costco.
I've been a Netgear user for ten years. I've never had problems like this before. I'm returning this piece of junk to Wal-mart. The only way this got a excellent rating is by paying off reviewers. IMO Their CS is a joke. 36 minutes on the phone and told me to go back to their original configuration, that they tried, and if that didn't work call back and they'll try something else. I have the newest firmware. Goodbye Netgear!
- I’ve been messing with mine all day today. Finally plugged my old router back in and I’m back to rock solid. This piece of junk is going back in the box and to the store. I can’t believe these get good reviews. It should be taken off the market!
- That’s it. I am back on Amplifi HD. Everything works as it should be. Shame on Netgear.
Ok...I have now tried every manoeuvre described in these forums and as recommended by Netgear support....(I did try uncheckin 24/40 box again) and problems still remain. It seems Netgear manual seems to blame ISP ....or anything else if there is a problem. The fact remains, that the Orbi system worked perfectly for 7 months and now doesn’t.
We will be connecting to NBN (National Broadband Network) in January....no choice...so it might be a good time to return Orbi and start afresh.
