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Forum Discussion
bluefish10
Aug 02, 2017Guide
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Surfer44
Dec 16, 2017Star
I've been a Netgear user for ten years. I've never had problems like this before. I'm returning this piece of junk to Wal-mart. The only way this got a excellent rating is by paying off reviewers. IMO Their CS is a joke. 36 minutes on the phone and told me to go back to their original configuration, that they tried, and if that didn't work call back and they'll try something else. I have the newest firmware. Goodbye Netgear!
siddavis
Dec 17, 2017Initiate
I’ve been messing with mine all day today. Finally plugged my old router back in and I’m back to rock solid. This piece of junk is going back in the box and to the store. I can’t believe these get good reviews. It should be taken off the market!
- maxscDec 17, 2017GuideThat’s it. I am back on Amplifi HD. Everything works as it should be. Shame on Netgear.
- diggleDec 17, 2017Apprentice
Ok...I have now tried every manoeuvre described in these forums and as recommended by Netgear support....(I did try uncheckin 24/40 box again) and problems still remain. It seems Netgear manual seems to blame ISP ....or anything else if there is a problem. The fact remains, that the Orbi system worked perfectly for 7 months and now doesn’t.
We will be connecting to NBN (National Broadband Network) in January....no choice...so it might be a good time to return Orbi and start afresh.
- MrX911Dec 17, 2017Apprentice
maxsc wrote:
That’s it. I am back on Amplifi HD. Everything works as it should be. Shame on Netgear.Finally got an email from Netgear (after 3 days) asking me to arrange a call with them this week.
Just told them I purchased an Amplify HD so don't need their support or product anymore.
3 days connected no dropouts. All is calm again with the family :)