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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
With the 2.1.1.16, I'm seeing devices like my iPad that may sit for sometime without use have trouble getting to the internent. If I turn wifi on/off, it resolves whatever conflict and works as normal immediately so not sure if its an IP conflict or what. I'm also getting alot of freezing when watching Netflix which I was not seeing in previous versions so I'm guessing it might be a wifi connectivity issue now dropping the connection intermittently. Both of these have been happening since the update over several days, so it doesnt seem to be an internet issue and something with the Orbi. Tried restarting everything but problem still persists. I had pretty solid results with previous 2.x versions of the firmware as others have noted.
I kept getting a " you elected to watch on wi-fi only" message" "please change in settings." I dont have a data plan on my Tab 12.2 and didn't know what was happening since there is nothing in settings regarding this. I called Netflix and the tech told me it was because my network was being dropped and there was no data plan to keep it going , so therfore it sent that message. My Orbi drops about every 15 minutes before 11:00 PM
Last night was the last straw. Kept on losing the internet every 15 minutes on my Tab 12.2 while TRYING to watch Netflix. Changed back to my old router today and NO DROPOUTS! Returned my Orbi. Netgear should be ashamed about putting this piece of junk on the market. I still have some dead spots but MUCH better than NO INTERNET ANYWHERE. Netgear SHOULD have someone monitoring the community to see the problems related to this.
- Surfer - Sorry to hear you are having similar problems to the rest of us. As an FYI - I installed my old Apple AirPort Extreme router and used another as a range extender, and of course, not a single drop for more than 24 hours. Then Amazon delivered Google WiFi, and it is rock solid throughout the house. While it doesn’t have the dedicated backhaul, it is completely sufficient (our spectrum connection tops out at 200mbps) and the setup and testing couldn’t be simpler. It’s a dream compared to Orbi. No blinking satellites, etc.
Should also mentioned that before I gave into spending the $269 for google WiFi, I also tried downgrading the firmware - installed the first 2.x release - but to no avail. Dropped within 15 min.
In addition to fixing our equipment, Netgear should have to compensate everyone for the time we’ve spent dealing with this disaster.Thanks for the support. I just returned it to Walmart.I'm so glad to be free of the frustration. Too bad Netgear has not solved the problem. I have been a Netgear customer for over 10 years but not anymore. I agree with the hours of frustration AND talking to their CS we should be compensated for our time.
I'm thinking maybe we should post the type of devices that are not standard items like iPhone, Android phone, windows and Macintosh machines. I have Amcrest wifi cameras, nvidia shield, smartthings, phillips hue, Wink, and some other home automation bridges. Some tvs, appletv, rachio , chamberlain IQ garage door, Synology Nas, brother printers.
It may be better if we isolate the least common setup that has the issue and they could duplicate that.I've got 2 days solid uptime on my old system which has no devices on it. it would be nice to have an option to have a trigger to capture the log to somewhere to capture the trigger.
