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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I kept getting a " you elected to watch on wi-fi only" message" "please change in settings." I dont have a data plan on my Tab 12.2 and didn't know what was happening since there is nothing in settings regarding this. I called Netflix and the tech told me it was because my network was being dropped and there was no data plan to keep it going , so therfore it sent that message. My Orbi drops about every 15 minutes before 11:00 PM
Last night was the last straw. Kept on losing the internet every 15 minutes on my Tab 12.2 while TRYING to watch Netflix. Changed back to my old router today and NO DROPOUTS! Returned my Orbi. Netgear should be ashamed about putting this piece of junk on the market. I still have some dead spots but MUCH better than NO INTERNET ANYWHERE. Netgear SHOULD have someone monitoring the community to see the problems related to this.
- Surfer - Sorry to hear you are having similar problems to the rest of us. As an FYI - I installed my old Apple AirPort Extreme router and used another as a range extender, and of course, not a single drop for more than 24 hours. Then Amazon delivered Google WiFi, and it is rock solid throughout the house. While it doesn’t have the dedicated backhaul, it is completely sufficient (our spectrum connection tops out at 200mbps) and the setup and testing couldn’t be simpler. It’s a dream compared to Orbi. No blinking satellites, etc.
Should also mentioned that before I gave into spending the $269 for google WiFi, I also tried downgrading the firmware - installed the first 2.x release - but to no avail. Dropped within 15 min.
In addition to fixing our equipment, Netgear should have to compensate everyone for the time we’ve spent dealing with this disaster.Thanks for the support. I just returned it to Walmart.I'm so glad to be free of the frustration. Too bad Netgear has not solved the problem. I have been a Netgear customer for over 10 years but not anymore. I agree with the hours of frustration AND talking to their CS we should be compensated for our time.
I'm thinking maybe we should post the type of devices that are not standard items like iPhone, Android phone, windows and Macintosh machines. I have Amcrest wifi cameras, nvidia shield, smartthings, phillips hue, Wink, and some other home automation bridges. Some tvs, appletv, rachio , chamberlain IQ garage door, Synology Nas, brother printers.
It may be better if we isolate the least common setup that has the issue and they could duplicate that.I've got 2 days solid uptime on my old system which has no devices on it. it would be nice to have an option to have a trigger to capture the log to somewhere to capture the trigger.
- Good point...
-3x Apple TV 2nd gen; chamberlain IQ garage door; 2x Android TV (older OS); Amazon FireStick; MacBook Pro (late-2013 High Sierra); MacMini (High Sierra); Intel Windows 10 PC; 2x Google Home Mini; 4 iPads (OS11.2); 3 iPhones (OS 11.2); HP LJPro M252dw (wireless); Sony Bravia (LAN connected); Xbox One (wireless); 3x Nest CamPro; Nest 3rd gen thermostat;
I should mention that when I reverted to an older firmware on the router and satellites, I created a new network that only had my laptop and phone connected, and it still crashed. My plan was to slowly add other devices until I was able to isolate the offending device, but I’m starting to think the issue involves the router’s ability to maintain an IP address. My connection seems to time out without satellites, and when the satellites are connected its a very short duration before a drop - as if there is an almost immediate IP conflict that crops up.I run Spiceworks Network Monitor on a PC hard wired to my network. I have it set to regularly ping the management IPs of the Orbi router and two satellites and email me when they immediately go down. The upstairs satellite (not showing any strange colour so it is operating normally) is farthest away from the basement level router. My Orbi router/satellites auto-upgraded to the latest 2.1.1.16 a week ago and the CPU is 8% (router) and 16-19% (satellites). It's great Netgear finally allows custom NTP server. Not so great that there is so little logged in the logs. I noticed a few days ago, my iPhone - connected to the upstairs satellite, could no longer load a web page - while I was reading a website that required periodic loading of more scrollable content. My iPhone was unable to ping out to anything. But the Network Monitor showed no loss of network on the management IPs. So my iPhone lost its Wifi connection to the satellite. It came right back after switching to Cellular and then back to Wifi.
I am not sure how I can track my iPhone disconnections. Perhaps I can setup another Network Monitor for my iPhone wifi IP address.
