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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I have both RBK50 base unit and RBS50 satellite. Now running Router Firmware Version
V2.0.0.74. It is now January 18, but same Firmware version as of October 16. Not sure if it is auto-updating. My satellite keeps on dropping signal to my Samsung S6 (Android) phone. There appeeard to be no rhyme or reason. I get a message on my phone tat says "Authentication error occured." I can fix it by restarting my phone. (My phone does not have any problem auto-connecing to other secure Wifi networks in other locations when I travel. Just at home with Orbi system. ) At home with the Orbi system, multiple other devices connect to base system router with no problems. (Note: My iPad connects to stellite with no problem although signal sometimes drops from 5G to 2.4G. )
Although NetGear states this reply is an accepted solution, the solution seems to say that one should abandon the Orbi and buy a Google router. Is there a software fix for this "satellite" problem?
rickatron wrote:I have both RBK50 base unit and RBS50 satellite. Now running Router Firmware Version
V2.0.0.74. It is now January 18, but same Firmware version as of October 16. Not sure if it is auto-updating. My satellite keeps on dropping signal to my Samsung S6 (Android) phone. There appeeard to be no rhyme or reason. I get a message on my phone tat says "Authentication error occured." I can fix it by restarting my phone. (My phone does not have any problem auto-connecing to other secure Wifi networks in other locations when I travel. Just at home with Orbi system. ) At home with the Orbi system, multiple other devices connect to base system router with no problems. (Note: My iPad connects to stellite with no problem although signal sometimes drops from 5G to 2.4G. )
Although NetGear states this reply is an accepted solution, the solution seems to say that one should abandon the Orbi and buy a Google router. Is there a software fix for this "satellite" problem?Currently auto-update of Netgear firmware for the Orbi is turned off on the Netgear end, so no auto-update until Netgear turns that back on. You can, of course, manually update your firmware anytime you want:
You can also go backwards in firmware versions, should that be what works best for you.
Sorry I can't help with the Samsung Galaxy S6 problem...no problems here with the iPhone 7 or 8, or Pixel phone on the Orbi.
I manually updated the firmware on both satellite and then router base. Ugraded to V2.1.1.16. Upgrade was successful. Reconnected my wireless devices. Now I will have to see if my Samsung S6 stays connected to the satellite. Thanks to the community for help!
Well, I did what I didn't want to do and power cycled the RBW30. It reconnected and my devices still stayed on the RBS50. I started Googling around and reading...didn't find much. Then, all of a sudden I go to the attached devices page and they are now connected to the RBW30. I'm getting full speed again. Maybe the signal finally dipped to where it forced it over to the RBW30, not sure.
I'm wondering if rebooting the RBR50 every once in a while would help? I wish you could schedule reboots. It's always good to get a thearaputic reboot in.
EDIT: I spoke too soon. Before I could post this, my connection switched back over to the RBS50 on my laptop. This is really frustrating. My phone remained on the RBW30 and was still getting full speed.
EDIT2: I moved the laptop further into the shop and it finally connected to the RBW30 again. So far so good. However, I'm getting about half the speed I expect.
The “problem solved” note I believe was an accidental entry by an earlier post. The problem remains.
I have temporarily worked around the problem by manually setting every device in the house. I only have Apple products....phones, iPads and MacBooks so can’t help much with Android devices. The difficulty seems to be that when connection is lost, the devices are being forced onto “Router 0.0.0.0” which doesn’t exist. By manually setting the router to the correct address the problem seems to be temporarily fixed....but there is no way this should have to be done, and the problem has recurred after this ‘fix’.
