NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I have both RBK50 base unit and RBS50 satellite. Now running Router Firmware Version
V2.0.0.74. It is now January 18, but same Firmware version as of October 16. Not sure if it is auto-updating. My satellite keeps on dropping signal to my Samsung S6 (Android) phone. There appeeard to be no rhyme or reason. I get a message on my phone tat says "Authentication error occured." I can fix it by restarting my phone. (My phone does not have any problem auto-connecing to other secure Wifi networks in other locations when I travel. Just at home with Orbi system. ) At home with the Orbi system, multiple other devices connect to base system router with no problems. (Note: My iPad connects to stellite with no problem although signal sometimes drops from 5G to 2.4G. )
Although NetGear states this reply is an accepted solution, the solution seems to say that one should abandon the Orbi and buy a Google router. Is there a software fix for this "satellite" problem?
The “problem solved” note I believe was an accidental entry by an earlier post. The problem remains.
I have temporarily worked around the problem by manually setting every device in the house. I only have Apple products....phones, iPads and MacBooks so can’t help much with Android devices. The difficulty seems to be that when connection is lost, the devices are being forced onto “Router 0.0.0.0” which doesn’t exist. By manually setting the router to the correct address the problem seems to be temporarily fixed....but there is no way this should have to be done, and the problem has recurred after this ‘fix’.